Terms and Conditions for Online Purchases

Ramat Hanadiv Gardens Ltd (CIC) 5200227733 (hereafter: ‘the Company’) welcomes visitors to our website, (hereafter: ‘the Website’), which includes a virtual shop selling tickets and various services (hereafter: ‘the Services’ or ‘the Products’).

  1. General
    • Use of the Website is subject to the following terms and implies agreement with them. Every user of the Website agrees to the terms of use, accepts them and confirms that he will make no claim against the Company and/or its representatives with respect to use of the Website, except for claims related to breach of liability by the Company, according to this document.
    • In order to use the Website, the user must confirm that he has read and accepts the Terms and Conditions in their entirety. There is no obligation to do so; however, disagreement with the Terms and Conditions will prevent the user from making purchases through the Website or making any other use of it.
    • The Company has the right to change these Terms and Conditions from time to time, at its discretion. Uses have the responsibility to re-read the Terms and Conditions from time to time in order to remain updated.
    • This document is written in the masculine form for convenience only, but refers to women as well.
  2. Use of the Website
    • It is forbidden to use the Website for any aim that is illegal or forbidden by the Terms and Conditions detailed in this document.
    • It is forbidden to use the Website and/or exploit it for commercial purposes and/or wholesale purchase of any quantity of products. In the case of the above use, the Company reserves the right to block a purchase/cancel an order and refuse to provide the ordered merchandise, with no need for an accompanying explanation. In such a case, the cancelled and/or blocked order will not be charged.
    • The Company has the right, at its discretion, to close down the Website or to cancel, minimise or change the services it offers. Similarly, the Company has the right to update, from time to time, at its discretion, the rules for using the Website, including changing the purchasing procedure, data and/or conditions required for the execution and/or completion of a transaction, and determining additional means of user identification.
    • The Company has the right to change, from time to time, at its discretion, the supply and range of products on the Website, the categories of Services it provides, the cost of these Services, the discounts and benefits offered by the Website, as far as they are provided, or the payment terms, with no prior announcement. We clarify that The Company is not liable for the extent, availability or minimal range of tickets and/or Services offered for purchase on the Website.
  3. Product Purchases on the Website
    • As part of the online purchasing procedure, you will be asked to provide, among other things, personal details and other information (e.g. name, ID number, address, contact details, etc.), as well as your credit card details (hereafter ‘the Details’). You must provide only correct, accurate, full Details. The Company assumes no responsibility for errors made by the purchaser when entering the Details and will not be responsible for any damages, including damages caused to a third party as a result of this error. Similarly, The Company assumes no liability, whether directly or indirectly, for the event that the purchasing Details are not accepted by the system and/or for any technical and/or other problem that prevents execution of actions on the Website.
    • The purchaser’s order for Services will be accepted pursuant to all of the following conditions being upheld:
      • The purchaser provided all of the information required to execute the transaction, as detailed above.
      • Approval to execute the transaction was obtained from the purchaser’s credit card company.
      • The desired Products are in stock.
    • In the event that a purchase order was executed for a Product (or Products) displayed on the Website and it was found that a Product was out of stock, the Company will inform the purchaser by telephone or email and the purchaser will not be charged for this Product. No compensation will be provided in this case.
    • The Company has the right to prevent a particular purchaser from purchasing Products on the Website, for any reason, at its discretion and with no need for prior announcement, even if he previously purchased Products on the Website. Notwithstanding the above terms, the Company has the right to act accordingly in each of the following cases:
      • If incorrect details were provided intentionally when registering on the Website.
      • If an act or oversight was executed that negatively affected or may affect the Website or the Company, or any third party, including the Company’s clients and/or suppliers.
      • If the Website was used to carry out an illegal act, action or use, which are forbidden in accordance with the terms of this document.
      • If the credit card used for payment is blocked and/or restricted for use in any way.
    • The Company sells Products only to adults (people over the age of 18). If the user is a minor, he has the right to use the Website or purchase a Product or Services only with the permission of his parent and/or guardian. The Company reserves the right to refuse to provide a Service, to cancel an account, or to cancel an order, at its exclusive discretion, in any case that the client is below the age of 18.
  4. Service and Pricing Policy
    • All of the prices displayed on the Website are in New Israeli Shekels (‘NIS’). The prices on the Website are the final consumer price and there is no need to add VAT. Payment for the Products will be charged by credit card, the details of which were entered by the purchaser during the purchasing procedure. If the Company’s policy allows payment by instalments, the purchaser will be charged accordingly (subject to approval from the credit card company).
    • The Website will honour payment by valid credit cards only, which were issued by one of the credit card companies acting in Israel, and subject to the credit card company permitting execution of payments on the internet and the way this is permitted to take place, according to the type of credit card owned by the purchaser. In addition to a valid credit card, as mentioned, the purchaser must own an Israeli ID card or valid passport. The Company reserves the right to cease the use of any means of payment on the Website, to permit the use of additional means of payment, and to apply different payment procedures to the types of credit cards or means of payment honoured by the Website.
    • The total sum charged to the purchaser appears in the ‘shopping basket’ during the payment procedure at the checkout. This sum includes all the items appearing in the ‘shopping basket’.
    • It is not possible to change the order after its approval. Nevertheless, the order may be cancelled in accordance with the cancellation policy detailed below.
    • The Company is not committed to offer the lowest prices for the Products/Services sold on the Website with respect to suppliers and/or others.
  5. Receipt of Entry Tickets Purchased on the Website

After executing payment of any order, an automatic proof of payment and the purchased tickets will be sent to the email address provided during the purchasing procedure.

  • In the event that the tickets were purchased with a senior/student discount, a valid card must be presented.
  • In the event that approval is not obtained, the purchaser must contact the Company by telephone

04-6298111 (ext. 4) or by email

[email protected]

  1. Cancellation Policy
    • The purchaser is entitled to cancel a transaction in writing, providing the order number and his or her full name, up to 4 days before the event, by sending an email to the following address: [email protected]
    • The purchaser may be charged a cancellation fee by the credit card company, in accordance with company regulations.
    • Cancellations within 4 days of the event will be charged the full fee.
  2. Minimum Purchase Sum
    • The Company has the right to define a minimum purchase sum and will not be required to honour orders with a total sum (when completing the order on the Website) not exceeding the minimum sum, as determined from time to time and published on the Website.
  3. Links to other Websites
    • The Website may include links to internet websites that are not operated by the Company, but rather by other parties. These links are for your convenience only. The Company has no control over these internet websites, and does not assume any responsibility for the content appearing or not appearing on them. Inclusion of these links on the Website does not imply approval of the content appearing on them, and they do not imply any connection with the operators of these websites. The Company will not assume any responsibility for any damages, or monetary or other losses arising from, or connected in any way to, the information and/or Services found on these websites.
  4. Provision of Information Through the Website
    • The user of the Website confirms that all the information he provides through the Website will be provided with good will and full agreement and that provision of user details on the Website implies his clear agreement for the Company or its representatives to use the details he provided, subject to any law, including his agreement to receive correspondence, whether by post or by email, or by any other way. The information gathered from users of the Website is intended for use by the Company to contact users in order to inform them of Products and Services, and various updates regarding the fields of operation of the Company that the Company deems may interest them, for statistical processing and for improving and/or changing the Services provided through the Website and its content. Every user of the Website agrees that the information will be provided for processing or archiving and/or completion of the said uses, in any way the Company deems appropriate, subject to the guidelines of the Protection of Privacy Law, 5741-1981. If you are not interested in receiving the said information, which the Company deems may interest you, you can opt to be removed from the distribution list at the time you receive the said information.
  5. Agreement to Receive Emails
    • Every purchaser who agrees to join the distribution list thus confirms that the email address provided will be used, among other things, to offer him, from time to time, different Services and/or marketing offers and/or ‘advertisements’ according to amendment 40 to the Communications Law (Bezeq and Broadcasting), 5742-1982, unless he informs the Company that he is not interested in the direct mailing service, as determined by the Company from time to time.
  6. Customer Service
    • For inquiries and additional information you may contact the Company by telephone 04-628111 (ext. 4) or by email [email protected]
  7. Miscellaneous
    • Photos on the Website are for illustrative purposes only. We emphasise that since the photos are displayed on a computer screen, or printed by a computer, there may be differences and changes in the appearance of the Product in the photo and the Product in reality.
    • All copyright and intellectual property, of any kind, which appear on the Website, including the database, texts, descriptions, website design, graphic files, photos, and all other material included on it, belong exclusively to the Company. It is forbidden to distribute, duplicate, copy, sell, broadcast, advertise, or make any commercial use of all or part of the content on the Website, including Products, photos, graphics, descriptions, design or anything else displayed on the Website, unless written and signed permission has been obtained in advance from the Company only. The foregoing is not intended to affect the rights of third parties advertising content on the Website through various agreements between the Company and those parties.
    • The Company is not liable for damages or monetary or other losses that may be caused by the user of the Website following a flaw of fault in the software that operates the Website or due to cancellation or cessation of Services provided by the Website.
    • The Website, its content, and the Services provided through it are offered to the user AS IS, with no guarantee, responsibility or warrantee whatsoever on the part of the Company with respect to the degree of compatibility, reliability, quality, update, the degree of accuracy of all the material included on it, and the possibilities of its use.
    • The decision to use the Website and responsibility for the results of its use belong to the user only; the Company will not assume liability for damages or monetary or other losses of any kind that may be caused directly or indirectly, and arise from or be related in any way to use of the Website and the results of its use; for the accuracy of the information on it; for delays or pauses in the use of the Website; or for an inability to use it for any reason.
    • The Company will take all reasonable steps to secure the information provided by the user. Notwithstanding, we emphasise that the Company cannot secure the information systems and communications completely against unauthorised breaches and forbidden use by third parties. Therefore, the Company will not assume any liability, whether direct or indirect, for instances of exposure and use of information provided by the user to the Website, that arise directly or indirectly from unauthorised breaches by others or as a result of actions and/or oversights that are not in the control of the Company.
    • Use of the Website is subject to the Law of The State of Israel only.
    • The exclusive jurisdiction for any issue arising from use of the Website is the authorised law courts of Tel Aviv only